
# How to Open a Support Ticket with Collate

Collate Support allows customers to raise tickets to report issues, request features, or ask product-related questions. You can create a support ticket via **Slack**, **Support Portal**, or **Email**.

## When to Open a Ticket

You should open a support ticket if you encounter:

- A bug in the Collate product  
- Performance degradation  
- A feature request  
- General “how to” questions  
- A security vulnerability  

**Applies To:** All Collate customers.

## How to Open a Support Ticket

### 1. Slack

Any Slack conversation can be converted into a ticket.  
React to a message or thread with an emoji:- ![emoji](/images/image.png)to automatically create a ticket.

### 2. Support Portal

1. Log in to the Support Portal at [https://portal.usepylon.com/get-collate/login](https://portal.usepylon.com/get-collate/login)  
2. Click **Create Ticket** (top right corner) and select the **Ticket Form**  
3. Fill in the required fields:  
   - **Subject**  
   - **Issue Type**  
   - **Product Area**  
   - **Current Version**  
   - **Description** — include details helpful for debugging  
4. Click **Submit**

### 3. Email

Send an email to **support@getcollate.io** with:
- Subject  
- Issue Type  
- Product Area  
- Current Version  
- Description (with all helpful debugging details)


Learn how to open a Collate support ticket via Slack, portal, or email to report bugs, request features, or ask product questions.