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How to Open a Support Ticket with Collate

Collate Support allows customers to raise tickets to report issues, request features, or ask product-related questions. Create a support ticket via Slack, Support Portal, or Email.

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When to Open a Ticket

You should open a support ticket if you encounter:
  • A bug in the Collate product
  • Performance degradation
  • A feature request
  • General how-to questions
  • A security vulnerability

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Applies To

All Collate customers.

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How to Open a Support Ticket

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Slack

Convert any Slack conversation into a ticket. React to a message or thread with an emoji to automatically create a ticket. Ticket emoji reaction

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Support Portal

  1. Log in to the Support Portal at https://portal.usepylon.com/get-collate/login.
  2. In the top right corner, click Create Ticket and select the Ticket Form.
  3. Fill in the required fields:
    • Subject
    • Issue Type
    • Product Area
    • Current Version
    • Description: include details helpful for debugging.
  4. Click Submit.

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Email

Send an email to support@getcollate.io with:
  • Subject
  • Issue Type
  • Product Area
  • Current Version
  • Description: include details helpful for debugging.