> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getcollate.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Open a Support Ticket with Collate

> Learn how to open a Collate support ticket via Slack, portal, or email to report bugs, request features, or ask product questions.

# How to Open a Support Ticket with Collate

Collate Support allows customers to raise tickets to report issues, request features, or ask product-related questions. You can create a support ticket via **Slack**, **Support Portal**, or **Email**.

## When to Open a Ticket

You should open a support ticket if you encounter:

* A bug in the Collate product
* Performance degradation
* A feature request
* General “how to” questions
* A security vulnerability

**Applies To:** All Collate customers.

## How to Open a Support Ticket

### Slack

Any Slack message or thread can be converted into a support ticket directly from your shared Slack channel with Collate.

Simply react to the message with the following emoji and a ticket will be automatically created on your behalf: <img src="https://mintcdn.com/collatedocs/jelCV8ecgr27vM6D/public/images/how-to-guides/collaboration/ticket.png?fit=max&auto=format&n=jelCV8ecgr27vM6D&q=85&s=92213bab83253c72c1c2b2af90e6e9e8" alt="emoji" width="44" height="44" data-path="public/images/how-to-guides/collaboration/ticket.png" />

### Support Portal

1. Log in to the Collate [Support Portal](https://get-collate.portal.usepylon.com/login).
2. Click **Create Ticket** > **Ticket**.
3. Enter the following details:
   * **Subject** — A brief title summarizing the issue.
   * **Issue Type** — Categorize as Bug, Feature Request, How-To Question, or Security Vulnerability.
   * **Product Area** — The Collate product area affected (e.g., Ingestion, Lineage, Governance).
   * **Description** — Include steps to reproduce, error messages, and any relevant context.
   * **Current Version** — The version of Collate you are running.
4. Click **Submit**.

### Email

Send an email to **[support@getcollate.io](mailto:support@getcollate.io)** with:

* **Subject** — A brief title summarizing the issue.
* **Issue Type** — Categorize as Bug, Feature Request, How-To Question, or Security Vulnerability.
* **Product Area** — The Collate product area affected (e.g., Ingestion, Lineage, Governance).
* **Current Version** — The version of Collate you are running.
* **Description** — Include steps to reproduce, error messages, and any relevant context.