> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getcollate.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Manage Users from the Collate Support Portal

> Guide for Collate admins to manage users, assign roles, and control access within the Collate Support Portal.

# How to Manage Users from the Collate Support Portal

Collate provides an intuitive Support Portal where admins can manage organization members, assign roles, and control access levels.

## Applies To

All Collate customers.

## Managing Users

1. Log in to the Support Portal at [https://portal.usepylon.com/get-collate/login](https://portal.usepylon.com/get-collate/login)
2. You must have an **Admin** role to manage members
3. To add a new member:
   * Click on **Members**
   * Click **Add Members** to invite new users

## Explanation of Roles

### **Admins**

* Can view and manage all tickets across the organization
* Can change teammates’ roles
* Can invite additional users to the portal

### **Members**

* Can only view and manage their own tickets
* Cannot view coworkers’ tickets
* Cannot change roles or invite teammates

### **No Access**

* Users with no portal access (cannot log in)
* Admins can revoke or restore access at any time