> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getcollate.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Recover Access During an SSO Outage

> Temporarily switch a self-managed or BYOC deployment to Basic Authentication when its SSO provider is unavailable.

# Recover Access During an SSO Outage

Collate cannot run Basic Authentication and single sign-on (SSO) at the same time. During an SSO outage, a self-managed or Bring Your Own Cloud (BYOC) operator can temporarily switch the server to Basic Authentication. Fully managed Collate customers must [contact Collate Support](/ai-2-0/how-to-guides/collate-customer-support/open-ticket) because only Collate can change the server authentication configuration.

> [!WARNING]
>
> Prepare and test a Basic Authentication administrator account before an outage. Switching providers does not create a usable password for an existing SSO-only account. Changing the provider also invalidates sessions created by the previous provider, and restarting or rolling out the Collate server can briefly interrupt access.

For a self-managed or BYOC deployment:

1. Confirm that you have deployment access and a tested Basic Authentication administrator credential.
2. Record the current SSO provider and configuration so you can restore them.
3. Set `authenticationConfiguration.provider` to `basic`. If the configuration uses environment variables, set `AUTHENTICATION_PROVIDER=basic`.
4. Restart the Collate server or roll out all Collate server pods so every instance uses the same provider.
5. Open a private browser session and sign in with the Basic Authentication administrator account.
6. Restore service or correct the SSO configuration.
7. Set `authenticationConfiguration.provider` back to the original SSO provider, restart or roll out every Collate server instance, and verify SSO sign-in.

After you restore SSO, users must sign in again because sessions issued by Basic Authentication are no longer valid.


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