> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getcollate.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Open a Support Ticket

> Learn how to open a Collate support ticket via Slack, portal, or email to report bugs, request features, or ask product questions.

# How to Open a Support Ticket with Collate

Collate Support allows customers to raise tickets to report issues, request features, or ask product-related questions. Create a support ticket via **Slack**, **Support Portal**, or **Email**.

## When to Open a Ticket

You should open a support ticket if you encounter:

* A bug in the Collate product
* Performance degradation
* A feature request
* General how-to questions
* A security vulnerability

## Applies To

All Collate customers.

## How to Open a Support Ticket

### Slack

Convert any Slack conversation into a ticket. React to a message or thread with an emoji to automatically create a ticket.

<img src="https://mintcdn.com/collatedocs/jelCV8ecgr27vM6D/public/images/how-to-guides/collaboration/ticket.png?fit=max&auto=format&n=jelCV8ecgr27vM6D&q=85&s=92213bab83253c72c1c2b2af90e6e9e8" alt="Ticket emoji reaction" width="44" height="44" data-path="public/images/how-to-guides/collaboration/ticket.png" />

### Support Portal

1. Log in to the Support Portal at [https://portal.usepylon.com/get-collate/login](https://portal.usepylon.com/get-collate/login).
2. In the top right corner, click **Create Ticket** and select the **Ticket Form**.
3. Fill in the required fields:
   * **Subject**
   * **Issue Type**
   * **Product Area**
   * **Current Version**
   * **Description**: include details helpful for debugging.
4. Click **Submit**.

### Email

Send an email to **[support@getcollate.io](mailto:support@getcollate.io)** with:

* **Subject**
* **Issue Type**
* **Product Area**
* **Current Version**
* **Description**: include details helpful for debugging.